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Returns & Exchanges

Want to return something? No problem!

  • You can return any item for a refund, within 14 days of receiving your original order. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

  • If you would like a different size or colour, please return your unwanted item and place a new order.

  • To return an item please contact us through our website and we will direct you to where to return the item to

  • We'll refund the price you paid for your item, including sale items back to your original payment method.

  • The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!

  • All goods will be inspected on return. We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • You are responsible for the cost of returning any item.
  • Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

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Size Guide

All Emblem Shoes are made in EU sizes

If you are between sizes we recommend going for the smaller size as Emblem shoes do tend to stretch as the insole moulds to your feet.
If you require a size that isn't listed please msg us and we will sort out a custom order for you. Please note custom orders will have a longer delivery time.